Privacy Policy

1. Who we are

Finvora operates an online investment platform that allows users to register accounts, complete identity verification (KYC), deposit and withdraw digital assets, and participate in investment plans. For privacy questions, contact us at support@finvora.us or through our Contact page.

2. Information we collect

We may collect the following categories of information:

• Account information: full name, username, email address, phone number, password (stored in encrypted/hashed form), referral codes, and account status.
• Profile and contact details: residential address and other details you provide in your profile or KYC forms.
• Identity / KYC data: government ID details, date of birth, gender, nationality, country, ID document images, selfie images, and related verification notes or decisions.
• Financial and transaction data: deposit and withdrawal amounts, wallet/receiving addresses, transaction hashes (txids), investment selections, balances, and transaction history.
• Technical and security data: IP address, browser type, device information, approximate location derived from IP or network headers, login timestamps, cookies/session identifiers, and security event logs.
• Communications: messages you send via contact forms, support channels, or email, and admin notifications sent to you.

3. How we collect information

• Directly from you when you register, update your profile, submit KYC, deposit/withdraw, or contact us.
• Automatically when you browse or use the platform (cookies, session data, server logs, device signals).
• From blockchain networks and payment infrastructure when verifying crypto deposits/withdrawals.
• From service providers that help us operate the platform (hosting, email delivery, security/captcha, analytics if enabled).

4. Why we use your information

• To create and manage your account and authenticate access.
• To verify identity (KYC), prevent fraud, and meet compliance / risk controls.
• To process deposits, withdrawals, investments, referrals, and related accounting.
• To communicate with you about account activity, security alerts, and service messages.
• To improve platform security, reliability, and user experience.
• To enforce our terms, investigate abuse, and protect rights and safety.
• To comply with legal obligations and respond to lawful requests where required.

5. Legal bases (where applicable)

Depending on your location, we may process personal data based on: your consent; performance of a contract with you; our legitimate interests (security, fraud prevention, service improvement); and/or legal obligations. Where consent is required, you may withdraw it, but that may limit your ability to use certain features (for example KYC-gated withdrawals).

6. Cookies and similar technologies

We use essential cookies/sessions to keep you logged in, protect against CSRF attacks, and maintain security. We may also use limited preference or diagnostic cookies. You can control cookies in your browser settings, but disabling essential cookies may break login and core features.

7. How we share information

We do not sell your personal information. We may share information with:

• Service providers who host our servers, send email, provide captcha/security tools, or support operations — under confidentiality and processing limits.
• Blockchain networks when you send/receive crypto; blockchain transactions are typically public and permanent.
• Professional advisers (legal, compliance, accounting) when needed.
• Authorities when required by law, court order, or to protect rights, safety, and prevent crime/fraud.
• Business transfers if we reorganize, merge, or transfer assets, subject to appropriate safeguards.

8. International transfers

Our hosting and service providers may process data in countries other than your own. Where required, we take reasonable steps to protect transferred data using contractual and technical safeguards.

9. Data retention

We retain account, KYC, and transaction records for as long as your account is active and for a period afterward as needed for security, dispute resolution, audit, tax, and legal compliance. KYC documents and financial records may be kept longer where required by applicable law or risk controls. Security logs and device captures may be retained for a limited period and then deleted or anonymized.

10. Security

We use industry-standard measures such as encrypted transport (HTTPS), hashed passwords, access controls for admin tools, and private storage for sensitive uploads where configured. No method of transmission or storage is 100% secure. You are responsible for keeping your password confidential and for activity under your account.

11. Your rights and choices

Subject to applicable law, you may have rights to:

• Access or correct certain account information from your profile settings.
• Request a copy of personal data we hold about you.
• Request deletion or restriction of processing, subject to legal and operational limits (we may retain records needed for compliance and fraud prevention).
• Object to certain processing, or withdraw consent where processing is consent-based.
• Lodge a complaint with a data protection authority where available.

To exercise rights, contact support@finvora.us. We may need to verify your identity before responding.

12. Children’s privacy

The platform is not directed to children under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided data, contact us so we can take appropriate action.

13. Third-party links and wallets

Our site may link to third-party services or wallet providers. Their privacy practices are governed by their own policies. Cryptocurrency transactions you make on-chain are outside our private database control once broadcast to a public network.

14. Automated decisions and risk checks

We may use automated checks (for example deposit verification, fraud signals, or device/security signals) to protect the platform. KYC approval/rejection and certain financial actions may involve human review by authorized administrators.

15. Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective date” above will be revised when material changes are made. Continued use of the platform after changes means you accept the updated Policy, except where additional consent is required by law.

16. Contact

Privacy requests and questions:
Email: support@finvora.us
Website: Contact form